Simply Guitar

FAQ

FAQ2023-11-14T08:06:45+00:00

FAQ’s About How To Learn Guitar Online

There’s no such thing as a silly question – find some answers on this page

What happens when I cancel my subscription?2023-08-17T21:39:26+01:00

Once you cancel your subscription, you will retain access to the content and features until the end of your current billing cycle. After that, your access will be discontinued.

How can I cancel my subscription?2023-08-17T21:40:54+01:00

Cancelling your subscription is easy and hassle-free. Simply log in to your account, navigate to the “Subscription” section, and follow the cancellation instructions. There are no penalties for canceling at any time.

What is your subscription model?2024-01-14T13:53:59+00:00

We offer both monthly and annual subscription plans for our services. You can choose the plan that best suits your needs and preferences. We do not offer a free trial period or subscription refunds however we have lots of free lessons available so you are confident with our teaching before moving forward.

Safeguarding Policy2023-04-27T07:39:43+01:00

Safeguarding Policy for Simply Guitar

At Simply Guitar, we are committed to creating a safe and positive learning environment for all our students. As part of this commitment, we have developed a safeguarding policy to ensure that we take all necessary steps to protect the welfare and safety of our students. This policy applies to all staff, volunteers, and anyone working with or on behalf of Simply Guitar.

Designated Safeguarding Officer

Greg Bakke has been appointed as the Designated Safeguarding Officer (DSO) for Simply Guitar. He is responsible for ensuring that our safeguarding policy is followed and that all safeguarding concerns are dealt with appropriately. If you have any concerns regarding the safety or welfare of a student, please contact Greg immediately.

Policy Statement

Simply Guitar is committed to:

  • Promoting the welfare of children and vulnerable adults
  • Providing a safe and welcoming environment for all our students
  • Providing training and support to all staff and volunteers to ensure they are aware of their responsibilities with regards to safeguarding
  • Ensuring that all students are treated with respect and dignity and are protected from all forms of abuse, neglect, and exploitation
  • Taking appropriate action in response to safeguarding concerns and following relevant legislation and guidance

Staff and Volunteer Responsibilities

All staff and volunteers at Simply Guitar have a responsibility to:

  • Promote the welfare and safety of our students
  • Be aware of the signs and symptoms of abuse, neglect, and exploitation
  • Report any safeguarding concerns to the DSO immediately
  • Attend safeguarding training regularly to ensure they are aware of their responsibilities and best practices

Safeguarding Procedures

If a safeguarding concern is raised, we will follow the following procedures:

  • The DSO will be informed immediately
  • The DSO will investigate the concern and take appropriate action
  • All safeguarding concerns will be recorded and kept confidentially
  • We will work in partnership with relevant agencies to ensure the safety and welfare of the student

Review

This safeguarding policy will be reviewed regularly to ensure it remains up-to-date and in line with best practices and legislation.

If you have any questions or concerns regarding our safeguarding policy, please do not hesitate to contact the DSO, Greg Bakke.

Signed,

Greg Bakke, Designated Safeguarding Officer.

I’ve booked a lesson. Can I reschedule it?2023-03-03T08:23:08+00:00

Yes, you can reschedule by visiting Manage My Bookings but only if the lesson is over 1 week away. We do not offer rescheduling or cancelling for lessons under 1 week from schedule.

What happens if I need to cancel or rearrange?2023-03-03T07:52:45+00:00

You may cancel or reschedule a lesson with at least 1 week’s notice without penalty. This allows us to offer the timeslot to other students who may be interested in booking it.

If you cancel a lesson with less than 1 week’s notice, the lesson will be forfeited and cannot be rescheduled.

You can accrue a maximum of 4 lessons to be rescheduled at a different time. This means that if you need to reschedule more than 4 lessons, you will forfeit the remaining lessons.

What happens if my instructor needs to rearrange?2023-03-03T06:41:54+00:00

In the unlikely event that an instructor needs to reschedule a lesson, we will credit your account with a personal coupon code that can be used to book a lesson at a time that suits you.

While we strive to provide ample notice, please note that in the event of a teacher rescheduling, it may be difficult to give advanced notice due to the unforeseeable nature of the circumstances.

If we do need to cancel lesson, you will be notified immediately at the earliest point in which we are made aware.

What happens if we miss a lesson?2023-02-25T10:52:23+00:00

If a student misses a lesson due to illness or a school trip, the lesson is not refunded or rescheduled.

In the unlikely event of a teacher absence we will rearrange the lessons for all students and come in on a different day.

How much are the lessons and how do I pay?2023-02-25T10:15:10+00:00

1-2-1 Lessons (30 Minutes) – £30 per lesson

1-2-1 Lessons (20 Minutes) – £20 per lesson

Group Lessons (30 Minutes, 3 in a group) – £10 per lesson

Every student gets a free trial lesson, following this we bill in advance of the half term starting.

How do the lessons work?2023-02-25T10:13:05+00:00

We do group lessons or 1-2-1 lessons at this school. They take place during the school day and we rotate the lessons so the kids don’t miss the same lesson each week. We follow the school term dates!

Flex: How do I book my lessons once I subscribe?2023-03-03T06:36:35+00:00

You will receive a personal code each month that you can use to book two guitar lessons at no additional cost. When booking your lessons, be sure to use your personal code to ensure you are not charged for those lessons. You will receive your first code in your membership confirmation email on confirmation of payment.

To get the most out of your Flex Membership, it’s a good idea to schedule your guitar lessons in advance and use your personal code to book your two free lessons each month. This will ensure that you are using all of the lessons available to you and getting the most value from your membership.

If you do have any unused lessons at the end of the month, unfortunately, they cannot be carried over to the following month. However, you will receive a new personal code at the beginning of each month, allowing you to book two more free lessons.

How much does the membership cost?2023-02-22T16:15:13+00:00

The cost of the membership varies depending on the length of the subscription and any special promotions that may be available. Please visit our pricing page for more information.

How long do I have to complete the course?2023-02-22T16:13:36+00:00

Our courses are self-paced and designed to be completed at your own pace, within the specified time frame for each course. There is no time limit on how long you have to complete a course, so you can take as much time as you need to work through the course content and practice your guitar skills.

We believe in providing a flexible and personalized learning experience that fits your schedule and learning style. You can take breaks or revisit course materials as often as you need to, without worrying about deadlines or expiration dates.

We are committed to helping you achieve your guitar playing goals, and we believe that our self-paced and unlimited course duration policy provides the best opportunity for you to learn and grow as a musician.

How do I access my course?2023-02-22T16:11:20+00:00

To access our courses, simply go to learn.simplyguitar.com and log in to your account. If you have not yet created an account, you can do so by visiting our website and selecting the “Sign Up” option.

Once you are logged in to your account, you can browse our course offerings and select the course you want to take. From there, you will have access to all of the course content and resources.

We believe in providing a user-friendly and intuitive learning platform that makes it easy for you to access and complete our courses. If you have any questions or encounter any issues while accessing the courses, please don’t hesitate to contact our customer support team for assistance.

What kind of support is provided during the course?2023-02-22T16:10:03+00:00

Our courses include access to an experienced instructor who provides personalized feedback and support throughout the course. You can also connect with other students in the course and participate in live online events. We believe in providing a supportive and collaborative learning environment to help you achieve your guitar playing goals.

How long does each course last?2023-02-22T16:09:22+00:00

The length of each course varies depending on the course topic and level. Most courses include multiple lessons that range from 10-30 minutes each. You can work at your own pace and complete the course in your own time, within the specified time frame for each course.

Do you offer refunds for courses?2023-02-22T16:08:21+00:00

We do not offer refunds for courses. Once you purchase a course, you will have access to the course content for the specified length of time. We believe in the quality of our courses and the value they provide, and we stand behind our products.

We understand that circumstances may arise that prevent you from completing the course or using it to its full potential. However, due to the nature of digital products, we are unable to offer refunds once the course has been purchased.

We encourage you to take the time to carefully review our course offerings and read the course descriptions before making a purchase. If you have any questions or concerns about a course, please don’t hesitate to reach out to our customer support team for assistance.

What payment methods do you accept?2023-02-22T15:55:42+00:00

We accept various payment methods, including credit card and direct debit. You can choose your preferred payment method during the registration process.

What kind of lesson should I start with as a beginner?2023-02-22T15:53:36+00:00

As a beginner, it’s important to start with the basics. Our beginner lessons are designed to teach you the fundamental skills you need to play guitar, including how to read music, basic chords, and strumming patterns. We also offer introductory lessons on different styles of music, so you can find the one that’s right for you. To book your first lesson, visit our booking tool. Our experienced instructors will guide you through the learning process and help you become a skilled and confident guitar player.

What is the most important thing to keep in mind when learning guitar?2023-02-22T15:51:36+00:00

The most important thing to keep in mind when learning guitar is to have fun! Enjoy the process of learning and don’t get discouraged if you don’t progress as quickly as you’d like. Consistent practice, dedication, and a positive attitude are key to becoming a skilled and accomplished guitar player.

What is the best way to learn guitar?2023-02-22T15:51:00+00:00

The best way to learn guitar is to practice regularly, work with a qualified teacher or instructional program, and listen to a variety of music styles to broaden your musical horizons. It’s important to set achievable goals and stay motivated throughout the learning process.

How often should I practice as a beginner?2023-02-22T15:50:28+00:00

As a beginner, it’s important to practice regularly to develop your skills. Aim to practice for at least 20-30 minutes each day, gradually increasing your practice time as you become more comfortable with the instrument. Consistency is key, so try to practice at the same time each day.

What equipment do I need to start learning guitar?2023-02-22T15:50:02+00:00

To start learning guitar, you will need a guitar (acoustic or electric) and an amp (if playing electric). You may also want to consider purchasing a tuner, picks, and a guitar strap. It’s important to have a comfortable and properly sized guitar to learn on.

How do I enable the “Use professional settings for music” feature in Zoom?2023-02-22T14:58:25+00:00

To enable the “Use professional settings for music” feature, you will need to access your Zoom settings and select the “Audio” tab. From there, check the box next to “Show in-meeting option to ‘Enable Original Sound'” and select the “High fidelity music mode” option.

What is the “Use professional settings for music” feature in Zoom?2023-02-22T14:58:02+00:00

The “Use professional settings for music” feature is a setting in Zoom that enables high-fidelity audio for music lessons or performances. It adjusts the audio codec, sample rate, and other settings to provide better sound quality.

How do I join the Zoom meeting for my lesson?2023-02-22T14:56:04+00:00

Your instructor will provide you with a link to the Zoom meeting. Click the link at the designated time to join the meeting.

Can I share my screen during the lesson?2023-02-22T14:55:37+00:00

Yes, you can share your screen during the lesson to show music sheets, tabs, or other resources. Make sure that the material is easily visible and that your instructor can follow along.

How do I set up my camera for a guitar lesson?2023-02-22T14:55:06+00:00

Make sure that your camera is positioned so that your guitar and hands are clearly visible on screen. Consider using a tripod or stand to stabilize your camera and ensure that your hands are visible while playing.

What equipment do I need for a Zoom guitar lesson?2023-02-22T14:52:42+00:00

To set up a Zoom guitar lesson, you will need a computer or mobile device with a camera and microphone, a stable internet connection, and your guitar.